Refund Policy

At "My Store," we understand that sometimes a product may not meet your expectations or you may change your mind. That's why we have a straightforward refund policy in place to ensure your satisfaction.

1. Eligibility: To be eligible for a refund, you must meet the following criteria:

  • The item must be unused and in the same condition as when you received it.
  • The item must be returned within 30 days of purchase.
  • You must provide proof of purchase, such as the order number or receipt.

2. Refund Process: If you meet the eligibility criteria, follow these steps to initiate a refund:

  1. Contact our customer support team within 30 days of receiving the item.
  2. Provide them with the necessary details, including your order number and reason for the refund.
  3. Our team will guide you through the return process and provide you with a return shipping label, if applicable.
  4. Once we receive the returned item and verify its condition, we will initiate the refund process.
  5. Please note that it may take up to 7 business days for the refund to be processed and reflected in your account.

3. Non-Refundable Items: While we strive to provide a hassle-free refund experience, there are certain items that are non-refundable. These include:

  • Custom-made or personalized items.
  • Items that have been used, damaged, or altered after delivery.
  • Items that are not in their original packaging.

4. Shipping Costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

5. Exchanges: We currently do not offer exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation.

7. Contact Us: If you have any further questions or need assistance with our refund policy, please don't hesitate to contact our customer support team. We are here to help!

At "My Store," we value your satisfaction and strive to provide you with the best possible shopping experience. Our refund policy is designed to ensure fairness and transparency, allowing you to shop with confidence. Thank you for choosing "My Store" for your home decor needs!